Refund policy
Return, Refund, Cancellation & Replacement Policy – Brandsonclick
Effective Date: 08-12-2025
At Brandsonclick, we strive to ensure a smooth and reliable shopping experience. This policy outlines the terms for cancellations, returns, replacements, and refunds.
1. Cancellation Policy
1.1 Before Order Processing / Approval
- Orders can be cancelled before they are processed or approved.
- In such cases, a 100% refund will be issued to the original payment method.
After Order Processing
If you request cancellation after the order is processed but before dispatch, a 2% cancellation fee will be deducted.
- Refunds will be issued within 3–7 business days, depending on your bank/payment provider.
- Custom orders cannot be cancelled after processing, yet to be dispatched.
After Dispatch
- Orders cannot be cancelled once dispatched from our warehouse.
· Refusing delivery will be treated as a return, and shipping charges + a 2% cancellation fee will be deducted from the refund.
1.2 Cancellation by Brandsonclick.com
We may cancel orders under the following circumstances:
- Product is out of stock / discontinued
- Pricing or listing errors
- Payment issues
- Fraudulent or suspicious order activity
- Incorrect shipping address / incomplete information
In such cases, the customer will be informed and a full refund will be issued.
2. Return & Refund Policy
2.1 Return Eligibility
We accept returns only if:
- The product is damaged during transit
- A wrong item is sent
- The product is defective, non-functional, or dead on arrival
We do not accept returns for:
- Custom or personalized items
- Gift cards
- Clearance/sale items
- Bulk Orders
If you are unsure about return eligibility for a specific product, you may contact us before purchase.
2.2 Return Window
- Customers have 7 days from the date of delivery to raise a return request.
- After 7 days, returns will not be accepted.
2.3 Condition of Returned Items
To qualify for a return:
- The item must be in unused condition
- Must be returned with original packaging, manuals, and accessories
- Must include proof of purchase
Items returned without prior authorization will not be accepted.
2.4 How to Request a Return
Contact us at:
support@brandsonclick.com (preferred)
OR
+91-9867036499
Once your return request is approved, you will receive:
- Return instructions
- A return label (if applicable)
2.5 When Reverse Pickup is Unavailable
If courier partners cannot arrange a pickup:
- You may be asked to self-ship the item.
- Return courier charges will be reimbursed through UPI/Bank Transfer.
- Important: You must get pre-approval of charges from our team before shipping.
2.6 Restocking Fee
If the return is due to:
- Customer’s wrong product selection
- Customer’s change of mind
A 15% restocking fee will apply.
In such cases:
- Refunds will be partial (after deducting restocking charges)
- Customer must return the item unused, with original packaging
3. Replacement Policy
3.1 Eligibility for Replacement
A product is eligible for replacement only if:
- You received a damaged product
- You received a defective / non-functional product
- You received a wrong item or missing item
- The product is not as described
You must notify us within 3 days of delivery with clear photos/videos of the issue.
3.2 Conditions for Replacement
To qualify for replacement:
- The product must be unused and in its original packaging.
- All items inside the package (accessories/manuals/freebies) must be intact.
- You must share proof of issue (photos/video) for verification.
- Items returned without approval will not be accepted.
3.3 Items Not Eligible for Replacement
Replacement will not be accepted for:
- Wrong product chosen by customer
- Products that were used, installed, or tampered with
- Products with broken seals, unless found defective
- Gift cards, clearance items, or items without return eligibility
- Products damaged due to misuse, mishandling, or improper installation
- Bulk/wholesale orders (unless defective)
3.4 Replacement Process
Step 1 – Contact Us
Email (support@brandsonclick.com) or WhatsApp (+91-9867036499) us within 3 days of delivery with:
- Order ID
- Issue description
- Photos/video
Step 2 – Verification
Our QC team will review the evidence and confirm eligibility.
Step 3 – Return / Pickup
- We may arrange a reverse pickup, or
- Ask you to courier the item back (charges reimbursed as store credit after approval).
Step 4 – Replacement Dispatch
Once the product is received and verified:
- A replacement will be shipped within 2–4 business days.
- If a replacement is unavailable, we will issue a refund as per our Refund Policy.
3.5 Replacement for Products Under Warranty
For products covered by manufacturer warranty, customers may be directed to the authorized service centre for repair or replacement.
3.6 Important Notes
- Replacement approval is subject to inspection.
- brandsonclick.com reserves the right to refuse a replacement if the product is found used, damaged by customer, or not returned in original condition.
- Only one replacement request per order is permitted.
4. Refund Policy
4.1 Refund Method
Refunds will be processed to the original payment method:
- Online Payment → Refunded to same account
- COD / Bank Transfer → Refunded only to customer’s bank account
4.2 Refund Timeline
- Refunds are processed within 7–10 working days after item inspection.
- Bank or card issuers may take additional time to reflect the refund.
If more than 15 business days have passed since refund approval, contact us at: support@brandsonclick.com
5. Damaged or Defective Products
Please inspect your order upon delivery.
If you receive:
- A damaged product
- A defective product
- A wrong product
Immediately contact us with:
- Order number
- Photos/videos of the issue
We will evaluate and resolve your case promptly.
6. Return Address
Navkar Collections
2A Shriji Bhuvan, 7 Gazdar Street, Chira Bazar, Mumbai 400007. INDIA.
7. Contact Us
For any cancellation, return, or refund queries, please reach us at:
Email: support@brandsonclick.com
Phone: +91 9867036499